7 Things to Do When Quitting Your Job – How to Quit Your Job
Quitting your job can be a stressful time for any professional. When you’ve decided to quit, whether to begin looking for a new position or if you’ve already received a new position, there are some...
View Article3 Ways To Tell Your Boss You’re Quitting
How to tell your boss you’re quitting is a hard thing for most of us. But, hopefully, with these quick suggestions, it can be an easy and positive experience for you. Quitting your job is hard. But in...
View ArticleA Twitter Celebration – Thank YOU! Yes, YOU.
WOW! I can’t believe we’re here already. I’ve been looking forward to this day for a while now…and here we are. Thanks to all of my Twitter followers for helping me get here. I haven’t bought...
View ArticleA Special Christmas Experience is Up to You
Customer Service embodies the Spirit of Christmas. It’s about serving, giving of yourself, helping others. Customer Service isn’t selling, isn’t taking, isn’t wanting from customers. It’s about...
View ArticleThe Meaning of Christmas
In the midst of the holiday sales and the whirlwind of parties and activities, I find something even more special during the holiday time. Even though the weather turns cold this time of year, an extra...
View ArticleLessons on Customer Feedback – Verizon Cancels $2 Fee
Verizon Wireless has decided it will not institute the $2 fee for online or telephone single payments that was announced earlier this week. Power to the people! The Verizon fee cancellation teaches...
View ArticleDon’t compete on price. Compete on Value.
Want to succeed in your startup? Don’t compete on price. Compete on value. You can’t compete in price when you’re starting out. The big players, already established, have greater leverage on pricing....
View ArticleFriday Fun: The Real Back to the Future Day
Anyone else bugged by the false Facebook posts recently? People! It’s called Photoshop. In the early days, it was the email chain letters that threatened a random death or computer explosion. Offered...
View ArticleCustomer Service is Not Passive, Be Active
In customer service you can go far. Really far. If you really apply yourself, it’s an easy way to climb the corporate ranks and settle into a high level customer service management position or even...
View ArticleMerry Christmas and Thank You For Winning Customer Service Experiences!
Christmas time. A time of giving, receiving, gratitude, and reflection. I think of all those who have contributed and inspired me to deliver a winning customer service experience. It’s impossible to...
View ArticleWhy I Quit Doing New Year Resolutions and You Should Too
I hate new year resolutions. New year resolutions are the biggest waste of time. I quit making new year resolutions and you should too. Here’s why… I exercise at my community gym every weekday…I’ve...
View ArticleMotivating the Very Best Customer Service Experience
How do you stay motivated? The key is knowing that you are appreciated and that you matter. Whether it’s family, friends, that special someone, or even your customers, it’s good to be loved. In the...
View ArticleDukeo.com Blogging Better to Better Customer Service
Sometimes the best customer service inspiration you can get will come from those doing fantastic things in completely unrelated industries. I want to win customers. I love learning what other people...
View ArticleIn Defense of RSS Feeds, Why Google is Wrong for Shutting Down Reader
I was SHOCKED when I heard that Google was shutting down Reader. This is a tragedy. Don’t let the social media marketers tell you what, when, and how you will consume your content. The Internet world...
View ArticleThanks for Shutting Down Reader Google, I Now Know Feedly
Google shocked the Internet world by announcing the Google Reader is shutting down. This is the best thing that could have happened because I now know Feedly. Feedly has come to the rescue. Without...
View ArticleThis is NOT a Web Page
This is NOT a Web page. This is MORE. There’s SO much here. Not just words, but a platform. Thoughts, ideas, strategy, action. And you’re not just reading them. But you are also evaluating them. These...
View ArticleHow-To Unlink a Phone Number from Apple ID, iMessage and Facetime
I received a new iPhone with a new number so I wanted to cancel my previous iPhone and number. I wanted to remove this number from my Apple ID so that it was removed from being used in iMessage and...
View ArticleGiving Thanks for Customer Service Challenges
It's often in our customer service problems that we learn the most valuable lessons and develop the greatest inner strength. Do we take time to give thanks for these challenges that benefit us so much?
View ArticleWishing You a Day of Peace
Wishing a very Merry Christmas to customer service and call center agents around the world. Peace, joy, and happiness to you and your loved ones. To all of you staffing the 24x7x365 customer service...
View ArticleLove Customer Service for the Right Reasons and Customers Will Love You Back
Working in customer service is about helping people take that next step and move forward making things better. Customer service is about supporting when frustration overtakes and just before despair...
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